How do I return my order?
If we have sent cards direct to you, and you are not satisfied, please return to us at your own expense and within seven (7) days of receipt. Please return the product(s) to the postal address set out in Contact Us. We will then either repair the Product(s) at our own expense, supply replacement Product(s) free of charge or if applicable, reimburse the price paid for the relevant Product. Please see the full returns policy in the terms and conditions.
What are your delivery charges?
Please refer to our Delivery & Postage page.
Why hasn't my card arrived yet?
Please make sure you allow enough time for your cards to arrive - have a look at our Delivery & Postage information to find out more. Please always try and order as early as possible for the card to have the best chance for a timely delivery. If your card has not arrived, ping us an email on cardshop(at)charitygreetings.com.
I've noticed a mistake... can I change my order?
Yes, just send us an email and we'll do our best to amend as necessary. If we've already sent the card, there is not much we can do, so please let us know as soon as you spot the mistake.
Do I get a blank envelope with my card?
Yes, if you have the card sent to your directly we will add an envelope with all cards.
Can I send direct to my friends?
Yes and we will write the message for you so it looks really personal. We will also put a real stamp on the envelope rather than using a franking machine.
Can you please email me my password?
Yes of course. Go to the homepage and click on the 'Log in' link (top right). Here you will see a 'Forgot your password' link. Click this and we will send you your password. Once logged in, you can change your password.
How can I pay?
You can pay using all major credit and debit cards including, VISA, MasterCard, Maestro, Solo. You can also pay if you have a PayPal account.
Is entering my credit/debit card details online safe?
We use PayPal as our secure online payment service provider. Your credit/debit card/PayPal details are transmitted directly to the payment service provider using their first-class security. No employees of Macmillan Cancer Support or Charity Greetings see or have access to your credit/debit card/PayPal details, as all payments are processed directly on PayPal's secure server.
For more information about PayPal please click here to view the PayPal website.
What is Gift Aid?
Charities can reclaim an extra 25% in tax on every eligible donation by a UK taxpayer.
To qualify for Gift Aid, an individual must make a declaration that they pay UK income or capital gains tax at least equal to the amount reclaimed from HMRC by the charity in the current tax year to qualify for his/her gift to be Gift Aided. You can only make a Gift Aid declaration on your own money. You cannot make a declaration on behalf of someone else or on behalf of a company.
We do not accept responsibility for donors who apply to use Gift Aid but who do not qualify.
Where a fundraising event has been part or fully funded by a Charity, donations to these events are eligible for Gift Aid reclaim, however, as the fundraiser is benefitting from the Charity's funding, donors cannot claim Gift Aid if they are a participant in the event or a connected person. By this we mean the husband or wife of the fundraiser, a relative (brother, sister, parent, grandparent, son, daughter or grandchild) of the fundraiser or the husband, wife of a relative of the fundraiser or a company under the control of the participant or connected person.
When you donate via an optional voluntary monetary donation, we will ask you to confirm that you wish for Gift Aid to be reclaimed on your donation and we will then ask you for your full name and home address including postcode. We will pass this information on to the Charity and HMRC for the purposes of reclaiming tax on behalf of the charity.
By choosing to claim Gift Aid you are giving us consent to share your details with the chosen charity if required. You are also confirming the full name and address supplied are your real details and the money being used to make the donation is your own.
You may cancel your declaration at any time in writing to us, but while the declaration is in force, please let us know if you change your name or address. Remember to notify us if you no longer pay an amount of income tax and/ or capital gains tax equal to the amount of tax that we reclaim on your donations. If you are not sure whether your donations qualify for Gift Aid tax relief, please contact us, or ask your local tax office for leaflet IR113 Gift Aid.
Any personal information we gather via the website will be processed and stored at all times in accordance with the Data Protection Act 1998.
Full details about the Gift Aid Scheme can be found on the HMRC website: www.hmrc.gov.uk/charities/guidance-notes/chapter3/ or contact us at info(at)charitygreetings.com or via 01923 827770 for more information.